Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number.

To start a return, you can contact us at info@smonex.com. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery
If something happens which is outside of our control; and affects the estimated date of delivery; we will endeavour to let you have a revised estimated date for delivery of the goods.

Delivery of the goods will take place when we deliver them to the address that you gave to us. You are responsible for providing the correct delivery address. 

For international orders returned for reasons that are out of our control (order was not picked up by the customer, order was returned by customs, the wrong address provided by the customer, etc.) we initiate a full refund for the product(s) purchased, excluding the original shipping fee. The shipping is not refunded as it covers the initial transportation and handling costs associated with processing your order.

If an item is reported as not arrived, we reserve the right to open an investigation with our chosen courier service provider before declaring the item lost. We similarly reserve the right to resend the item as opposed to issuing a refund. If an offer is made to resend but declined, we reserve the right to deduct 50% from the value of the refund in order to cover losses in such unusual circumstances. It is also company policy not to entertain future orders from customers placing non-tracked orders and reporting goods missing, until goods are returned to us as undelivered. All packages have return addresses printed on them so will not be entirely lost.

Supplementary costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can always contact us for any question at info@smonex.com.